Tel +972-54-5766776

or send us an email to:

hella@hellaganor.com

CONTACT

​​HELLA GANOR​

Israel

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RETURNS AND SHIPPMENT

Refunds and Exchanges:

I gladly accept returns, exchanges, and cancellations,

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

CONDITIONS OF RETURN: 

We want you to be happy with your purchase! 
If you are unhappy with your purchase, please contact us right away, so we can work together towards resolving the issue.

  • Please read descriptions, measurements and size directions carefully, we do our best to provide accurate photos and fully describe each item clearly but because each item is hand made there might be slight variations from the picture. 

  • Custom orders and personalized jewelry are non-refundable and non-exchangeable. We are sure you understand! However, we will work with you to try and resolve any issue you may have.

  • We do not accept returns or exchanges on resized rings.

  •  Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

  • Return shipping charges remain the responsibility of the buyer.

  • Item and box must be unused and unworn and in the exact condition as received for refund or exchange.

  • Items produced specifically on request and custom-sized rings are non refundable and cannot be exchanged. We strongly suggest getting sized at a jewelry store before ordering to avoid this. 

  • We are always happy to work on a custom order, however, there will be no returns or exchange for custom made items.

 

Most custom made to order jewelry is not returnable for a full refund. However, If Approved: 

  • Customer must notify shop within 48 hours of receipt

  • Customer pays shipping plus 15% restocking fee

  • Jewelry MUST be in new, unworn, unaltered condition

  • Item must be returned/shipped within 14 days, tracking and insurance preferred

  • Unusual situations will be handled on a case by case basis. Please contact us with any concerns.

  • Rings made to size, are subject to a 30% restocking fee.

  • Shipping is non refundable

  • Hand engraved, personalized items, custom orders and personalized jewelry are not eligible for return.

SHIPMENT: 

Stock items orders ship within 3-5 business days of payment received.
Custom orders ship within 14-30 business days of payment received.

DHL / Fedex 
We highly recommend using the DHL / Fedex shipping - the package is trackable, insured and should arrive within 2-3 business days. The cost is different for each item - please contact us for details.

EMS 
For uninsured items you should choose EMS - Fast delivery and the package is trackable, without insurance. 
Estimated delivery time: 3-6 business days. 
*Insurance will cost about 5% extra (from item's price) - please contact us if you want to add it and for more details.

Eco Post
The package is trackable, without insurance. 
Estimated delivery time: 7-14 business days. 

Registered Mail
The package is trackable, without insurance. 
Estimated delivery time: 14-30 business days.

FAQ

Are import duties, taxes and charges included in the item price or shipping cost?

Any customs, Import duties, taxes or other fees are the full responsibility of the buyer and are not included in the item price or shipping cost. We have no way of knowing how much taxes they will be charging you. 
Please check with your country's customs office to determine what these additional costs will be prior to buying. Still we've had great luck with packages arriving safely and on time.

 

UK Customers:
Please be advised that purchases coming into the UK are charged a 20% VAT when the cost of the item is over £15. There is also an £8 handling fee from the UK post office. They are pretty strict on it and few escape this tax.

How long is the making process time?

Each item is made to order. The estimated time for the making process is 4-6 weeks business days.

 

READY TO SHIP ITEM

The estimated time for delivery is 2-5 business days.
 

Ring Size ?

I cannot accept returns for custom size rings.

Please DO NOT simply guess your ring size. DO Visit a professional jeweler or a jewelry counter to have your finger sized. Keep in mind that the width of the ring will also influence how the ring fits, so it is best to know how wide you want your ring to be before visiting the jeweler. 

 

Please take in consideration - I customize each ring to your size.
 

This page will help you determine your ring size (not precise!) http://lib.store.yahoo.net/lib/jewelbasket/ring-size-actual-chart.pdf

Lay-Away Orders:

We are happy to arrange a lay away payment plan for items totaling over $400. Contact us for details. Item must be paid in full before shipping.

Lay away payments are accepted on an agreed upon schedule to be preferably not more than 3 payments total. Longer payment schedules can be arranged for higher priced gold and diamond items.

Wholesale availability

I do wholesale! For any wholesale or other inquires, please write to me a message through to my Email: HellaGanor@gmail.com

PRIVACY

1. Information I Collect
To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (a phone number for express deliveries, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the time period of 7 years.

Transfers of Personal Information Outside the EU
No personal information is transferred other than the information described above.

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


6. How to Contact Me
For purposes of EU data protection law, I, Hella Ganor, is the data controller of your personal information. If you have any questions or concerns, you may contact me at hella@hellaganor.com .

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I do wholesale!

For any wholesale or other inquires, please write me a message.

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